User support technician
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Job Title: User support technician
Employer : Comncam Solutions Ltd.
Job details
- Location 4196 93 ST suite 201 Edmonton, AB T6E 5P5
- Work location On site
- Salary $37.50 hourly / 32 hours per week
- Terms of employment Permanent employment Full time
- Starts as soon as possible
- Vacancies: 1 vacancy
Languages: English
Education: Bachelor's degree
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Additional information
Personal suitability
- Client focus
- Organized
- Team player
- Ability to multitask
- Time management
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By email
By mail
4196 93 ST suite 201Edmonton, ABT6E 5P5
What you must include in your application:
- Cover letter